FAQs

Frequently Asked Questions

Everything you need to know about our supplements, dosing, shipping, and returns. Can’t find your answer? Get in touch.

Products & Ingredients

What supplements do you offer?

We currently offer four targeted dog supplements:

Dog Multi Vitamins — 23 active nutrients for complete daily nutrition.
Dog Probiotics — 5 strains, 2 billion CFU, plus prebiotics and digestive enzymes.
Dog Skin & Coat Care — Omega 3-6-9 from fish, flaxseed, and sunflower oils.
Dog Calmness — Non-sedating support with Taurine, L-Theanine, and B vitamins.

What makes Multipetcare different from other pet supplements?

Three things set us apart. First, all our supplements are manufactured in the UK under GMP (Good Manufacturing Practice) certification — one of the most rigorous quality frameworks for dietary supplements globally.

Second, we use human grade ingredients in bioavailable forms — the same quality standards required for human food, not the feed grade most pet supplements rely on.

Third, our formulas use naturally sourced ingredients with no artificial colors, flavors, or preservatives.

Are your supplements suitable for puppies and senior dogs?

Yes. Our supplements are formulated for dogs at every life stage — puppies, adults, and seniors. For puppies under 6 months, we recommend confirming the appropriate dose with your vet based on size and development.

Do you sell supplements for cats?

Not at this time. Our current range is formulated specifically for dogs. Cats have different nutritional requirements, and we’d rather not stretch a dog formula to a species it wasn’t designed for.

Dosing & Use

How do I give the supplements to my dog?

All our tablets are chicken flavored and most dogs eat them willingly as a treat. If your dog is fussy, crumble the tablet into food — works equally well with wet or dry. Softgels (Skin & Coat) can be given whole or pierced and squeezed onto food.

How quickly will I see results?

It varies by product. Calmness and Probiotics often show results within 1–2 weeks of daily use. Multivitamin and Skin & Coat benefits build over 4–8 weeks as the body integrates the new nutrients. Consistency matters more than dose — daily use beats occasional larger amounts.

Can I give my dog multiple Multipetcare supplements at the same time?

Yes. The four formulas target different systems and are designed to complement each other. For example, Multivitamin + Probiotics covers daily nutrition + gut health, while Skin & Coat + Calmness addresses specific concerns. Just follow the dosing guide on each product.

Shipping & Returns

Do you ship to Hong Kong?

Yes. We ship across Hong Kong, Macau, and Mainland China via SF Express. Orders of 2 or more bottles get free SF Express shipping — applied automatically at checkout.

How long does delivery take?

Hong Kong orders typically arrive within 1–3 business days via SF Express. Mainland China and Macau orders take 3–5 business days. You’ll receive tracking information by email once your order ships.

What is your return policy?

We offer a 30-day return policy on unopened products. If you’re not satisfied, contact us within 30 days of delivery and we’ll arrange a return and refund. Full details on our Return Policy page.

Safety & Quality

Are Multipetcare supplements safe?

Yes. Our supplements are manufactured in the UK under GMP standards using human grade ingredients. Every batch is quality controlled before release. That said, if your dog has an existing health condition or is on prescription medication, check with your vet before starting any new supplement.

Can supplements replace my dog’s medication?

No. Supplements support overall health and fill nutritional gaps — they don’t replace prescribed medication. If your dog is on medication for a specific condition, talk to your vet before making any changes to their routine.

Where are your supplements manufactured?

Every Multipetcare supplement is manufactured in the United Kingdom in facilities certified to GMP (Good Manufacturing Practice) standards — the same framework used for human dietary supplements and pharmaceuticals.

How should I store the supplements?

Store in a cool, dry place away from direct sunlight. Keep the bottle tightly sealed to maintain freshness. Probiotics benefit from refrigeration after opening to extend shelf life, but it’s not required.

Still have questions?

We’re happy to help — usually back within 1–2 business days.

Contact us